Privacy Policy

Effective Date: July 19, 2026

Welcome to Swapnobiz ("Swapnobiz", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, products, applications, and digital services.

By accessing or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Business Name
• Email Address
• Mobile Number
• Postal Address
• GST Number (where applicable)
• Payment and Billing Information
• Account Login Credentials

Business Information

• Company Profile
• Website Content
• Logos, Images, Documents and Media
• Product and Service Information
• Domain Details

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Cookies
• Log Files
• Website Analytics
• Usage Data

2. How We Use Your Information

Your information may be used to:

• Create and manage your account.
• Deliver our products and services.
• Build and host websites.
• Provide digital business cards and QR solutions.
• Manage loyalty and customer engagement platforms.
• Process payments and invoices.
• Register domains and manage hosting services.
• Respond to customer support requests.
• Improve website performance and user experience.
• Send important service notifications.
• Communicate product updates and promotional offers (where permitted).
• Detect fraud and protect our platform.
• Comply with applicable legal and regulatory obligations.

3. Compliance with the Digital Personal Data Protection Act, 2023 (India)

Swapnobiz is committed to complying with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable privacy laws.

Lawful Processing

We collect and process personal data only for lawful, specific, and legitimate purposes.

Consent

Where required, we obtain your free, specific, informed, and unambiguous consent before collecting or processing your personal data. You may withdraw your consent at any time by contacting us.

Purpose Limitation

Your personal data will only be used for the purposes disclosed at the time of collection or as otherwise permitted under applicable law.

Data Accuracy

We take reasonable steps to maintain accurate and updated personal information.

Data Minimisation

We collect only the personal information that is reasonably necessary to provide our services and fulfil our legal obligations.

4. Data Security

We implement industry-standard security measures, including:

• SSL/HTTPS encryption
• Secure cloud infrastructure
• Encrypted data transmission
• Role-based access controls
• Multi-layer authentication where applicable
• Regular software updates and security patches
• Firewalls and intrusion monitoring
• Backup and disaster recovery systems

Although we maintain robust safeguards, no internet-based system can guarantee complete security.

5. Cookies & Analytics

Our website may use cookies and similar technologies to:

• Remember user preferences.
• Maintain secure login sessions.
• Analyse website traffic.
• Improve website functionality.
• Enhance user experience.
• Measure marketing effectiveness.

You may disable cookies through your browser settings; however, some features may not function properly.

6. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only with:

• Payment gateway providers.
• Cloud hosting providers.
• Domain registrars.
• SMS and Email service providers.
• WhatsApp Business service providers.
• Analytics providers.
• Government authorities when legally required.
• Professional advisers, auditors, or legal representatives where necessary.

All third-party service providers are expected to maintain appropriate security and confidentiality standards.

7. Cross-Border Data Transfers

Where our technology infrastructure or service providers process data outside India, such transfers will be carried out in accordance with applicable law, including the Digital Personal Data Protection Act, 2023, and subject to appropriate contractual and technical safeguards.

8. Data Retention

We retain personal information only for as long as necessary to:

• Deliver our services.
• Maintain customer accounts.
• Meet contractual obligations.
• Comply with legal and tax requirements.
• Resolve disputes.
• Enforce our agreements.

When no longer required, data is securely deleted or anonymised unless retention is required by law.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of personal data where legally permitted.
• Withdraw consent where consent is the basis for processing.
• Request details regarding how your data is processed.
• Nominate another individual to exercise your rights under the DPDP Act, where applicable.
• Lodge a grievance regarding the handling of your personal data.

10. Children's Privacy

Our services are intended for businesses and individuals who are legally capable of entering into contracts. We do not knowingly collect personal information from children unless permitted by applicable law.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their content, privacy practices, or security. Users should review the privacy policies of those third parties before providing any personal information.

12. Grievance Redressal

If you have any questions, concerns, or complaints regarding this Privacy Policy or the processing of your personal data, you may contact our Grievance Officer.

Grievance Officer
Swapnobiz

Email: privacy@swapnobiz.com (Replace with your official privacy email address.)

We will acknowledge and address your grievance within the timelines required by applicable law.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our services. The revised version will be posted on our website with the updated effective date. Continued use of our services after publication of the revised policy constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Swapnobiz

Email: gmrc.corporate@gmail.com

Website: www.swapnobiz.com

We are committed to protecting your privacy and maintaining the confidentiality, integrity, and security of your personal information while delivering innovative digital solutions that help businesses establish and grow their online presence.