Refund & Cancellation Policy

Effective Date: July 19, 2026

Refund & Cancellation Policy

Welcome to Swapnobiz. We are committed to providing high-quality digital products and services. This Refund & Cancellation Policy outlines the terms governing cancellations, refunds, and subscription management for all products and services offered by Swapnobiz.

By purchasing or subscribing to any of our services, you agree to this policy.

1. Scope

This policy applies to all services and products offered by Swapnobiz, including but not limited to:

• No-Code Website Builder
• Website Design & Development
• Website Hosting
• Domain Registration & Renewal
• Digital Business Cards
• NFC Business Cards
• QR Code Solutions
• Google Review QR Solutions
• Restaurant QR Menu Solutions
• Loyalty & Rewards Platform
• CRM & Business Automation Solutions
• Mobile Application Development
• Digital Marketing Services
• SEO Services
• Branding & Graphic Design
• AI-Based Business Solutions
• Annual Maintenance Contracts (AMC)
• Custom Software Development
• Subscription-Based Digital Services

2. Cancellation Policy

Before Project or Service Commencement

Orders may be cancelled before work begins or before the service is activated. If eligible, the refund will be processed after deducting:

• Payment gateway transaction charges
• Applicable taxes
• Administrative or processing charges
• Any third-party costs already incurred

After Service Activation

Once a digital service, subscription, software licence, website, hosting account, QR solution, or platform has been activated or delivered, cancellation requests are generally not accepted.

For custom development projects, cancellation after work has started will result in charges for the work completed up to the cancellation date.

3. Refund Eligibility

Refunds may be approved only in the following circumstances:

• Duplicate payment for the same order.
• Payment processed successfully but the service cannot be delivered due to reasons solely attributable to Swapnobiz.
• Incorrect billing caused by a technical or administrative error.
• Refunds required under applicable law.

All approved refunds will be issued to the original payment method within 7–15 business days, subject to the processing timelines of banks and payment providers.

4. Non-Refundable Services

The following items are generally non-refundable once purchased, activated, delivered, or consumed:

• Domain registration, renewal, transfer, or restoration.
• Web hosting and cloud hosting services.
• SSL certificates.
• Email hosting.
• Website builder subscriptions after activation.
• Custom website design and development work completed.
• Digital business cards after activation.
• NFC cards after printing, programming, or dispatch.
• QR Code and Google Review QR solutions after creation or activation.
• Restaurant QR Menu solutions after deployment.
• Loyalty platform subscriptions after activation.
• SMS credits, email credits, WhatsApp messaging credits, and API usage charges.
• Third-party software licences and subscriptions.
• Digital marketing, SEO, social media advertising, PPC campaigns, and branding services already performed.
• Graphic design, logos, brochures, videos, and creative work delivered or approved by the client.
• Mobile application development and custom software development milestones already completed.
• Consultancy, training, implementation, onboarding, or technical support services already delivered.

5. Subscription Services

Subscription-based products renew according to the selected billing cycle unless cancelled before the renewal date.

Cancellation prevents future renewals but does not entitle the customer to a refund for the current billing period.

6. Customer Responsibilities

Customers are responsible for:

• Reviewing service specifications before purchase.
• Providing accurate business and contact information.
• Supplying required project materials on time.
• Maintaining secure account credentials.
• Backing up their website, databases, and digital assets where applicable.

Delays caused by the customer's failure to provide required information do not qualify for refunds.

7. Third-Party Services

Many Swapnobiz solutions rely on third-party providers. Charges paid to third parties are generally non-refundable, including:

• Domain registrars
• Hosting providers
• Cloud infrastructure providers
• Payment gateways
• SMS gateway providers
• WhatsApp Business providers
• Email service providers
• Government fees and statutory charges
• AI platform usage charges

Any refund relating to third-party services will depend on the policies of those providers.

8. Force Majeure

Swapnobiz shall not be liable for delays, interruptions, or failure to perform services due to events beyond our reasonable control, including:

• Natural disasters
• Internet or power outages
• Cybersecurity incidents
• Government actions or regulatory changes
• Labour disputes
• Failures of third-party infrastructure or service providers

Such events do not create an obligation to issue refunds.

9. Modification of Services

Swapnobiz may modify, enhance, replace, or discontinue features or services to improve performance, security, or regulatory compliance. These changes do not automatically qualify customers for a refund.

10. Changes to This Policy

We reserve the right to amend this Refund & Cancellation Policy at any time. The updated version will be published on our website with a revised effective date. Continued use of our services after publication constitutes acceptance of the updated policy.

11. Governing Law

This Refund & Cancellation Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Kolkata, West Bengal, India, unless otherwise required by applicable law.

12. Contact Us

If you have questions about this Refund & Cancellation Policy or wish to request a cancellation or refund, please contact us:

Swapnobiz

Email: gmrc.corporate@gmail.com

Website: www.swapnobiz.com

When contacting us, please include your order number, registered email address, contact number, and a detailed explanation of your request to help us process it efficiently.